THE MOST EFFECTIVE WAY TO ENGAGE AND LEARN FROM CUSTOMERS
Capture actionable customer feedback using the Net Promoter System® to proactively reduce churn and drive growth.
WHAT IS NPS?
The Net Promoter Score categorizes your customers into three categories: Promoters, Passives, and Detractors. Your NPS score is calculated by taking the percentage of customers who are Promoters and subtracts the percentage who are Detractors.